ACCOUNT DELETION AGREEMENT
This agreement is effective on July 4, 2023.
We are sorry to know that you no longer want to keep the 问问 account. Suppose you only want to stop receiving notifications sent from 问问. In that case, you can easily turn off this function by setting your phone to inactive notification of 问问.
After considering carefully, if you still want to delete your account on 问问 permanently, please read and ensure that you fully understand the contents of the Account Deletion Agreement (hereinafter referred to as this Agreement). Especially, you should pay your attention to authorization, disclaimer, liability for mitigation, liability for breach of contract, dispute resolution or other possible terms in which they are related to your interest.
Suppose you click to confirm and accept the Account Deletion Agreement or request to delete your account by other means. In that case, it means that you have carefully read and fully understand the contents of this agreement and agree to be bound by it. If you disagree with any content of this User Account Deletion Agreement, please stop deleting your account immediately. If you have any questions, feel free to contact us at support@etherdm.com.
1. Validity
This Agreement is entered into jointly by the User and ETHER CENTURY PTE. LTD., and has legal effect and binding contractual force on the user and us.
2. Conditions to delete the account
2.1 Before requesting the deletion of your account, you must agree that:
(i) The account you requested to delete is your account which is registered through the official channel provided by ETHER CENTURY PTE. LTD. This account complies with the "问问 User Terms and Conditions Agreement" and the relevant platform specifications.
(ii) No credits have been recharged but not consumed in the 问问 wallet (excluding virtual property gifted). If there are still credits that have been recharged but not consumed in your wallet, you must complete the consumption before you can delete your account. If you decide to give up the remaining credits, you must contact our manual customer service to delete your account.
(iii) There are no pending orders and services in your account. Suppose there are orders or services in progress on your account. In that case, you can delete your account after the relevant orders or services are completed to ensure the smooth completion of your orders or services.
(iv) There are no unresolved disputes on the account, including but not limited to complaints, claims, debits, litigation, attributions, and case investigations with ETHER CENTURY PTE. LTD. or any third party.
2.2 You understand and agree that if your account does not meet the above conditions simultaneously, ETHER CENTURY PTE. LTD. has the right to refuse your request to delete your account without obtaining your consent.
2.3 Please note in other situations that we believe that we must refuse your request to delete your account to protect the security of users' accounts and the legitimate rights and interests of users and us, ETHER CENTURY PTE. LTD. has the right to refuse your request.
2.4 If you have any questions about the above conditions, or you can't handle the relevant issues by yourself, you can contact us at support@etherdm.com for further consultation.
3. Consequences
You understand and agree that once your account is deleted, you will face the following legal consequences:
(a) You will not be able to log in to this 问问 account and use the products or services provided by 问问; and
(b) We will erase all your account information and data (including but not limited to account information, call information, Etc.). This information or data cannot be retrieved or accessed, and you will not be able to recover the data mentioned above; and
(c) All property, virtual property, or rights and interests in your account (including, but not limited to, credits recharged for but not consumed in the 问问 Wallet that you agreed to delete, coupons issued, points, Etc.) will be invalid; and
(d) If you have previously linked your 问问 account through a third-party account (such as Google, Facebook, Etc.), the third-party account will be automatically unlinked; and
(e) You may not log into third-party accounts through your 问问 account or use third-party products or services in 问问. We will also notify the third party to delete all information and data from the third party's product or service; and
(f) All agreements signed by you and ETHER CENTURY PTE. LTD. together based on your identity as a registered user will be deleted (except as you and we have agreed to continue in force and laws and regulations provide otherwise); and
(g) Other possible consequences depending on the deletion of the account.
4. Irreversibility
The deletion of your account is irreversible. You can register again as a new 问问 user. However, you cannot retrieve any information about your previously deleted account. If you decide to delete your account, it is recommended to save or back up relevant information such as transaction information, Etc. Otherwise, you may not be able to enjoy regular after-sales service.
5. Exemption
You understand and agree that deleting your account does not mean that your actions and related responsibilities before deleting your account are exempted or mitigated. After deleting your account, we still have the right to require you to bear the corresponding legal consequences or liability for breach of contract in accordance with the law and the terms of the "问问 User Agreement” (Terms and Conditions”)," the "问问 Privacy Policy," and other agreements.
6. Limitation for creating the account
You understand and agree that if you delete your account multiple times, the system may consider you a security risk. Then you will not be able to register a new account.
7. Deleting your account
After considering carefully, you confirm that you have read and fully understand the contents of this agreement and are willing to comply with this agreement. And you still want to delete your account on 问问 permanently. Please do the following ways:
问问 app→Account→Settings→Account settings→Cancel the account.
8. Contact Us
If you have any questions or concerns, do not hesitate to contact us at support@etherdm.com.
ETHER CENTURY PTE. LTD., #68 CIRCULAR ROAD #02-01 SINGAPORE (049422).
Again, you confirm that you have carefully read and fully understood the contents of this agreement and are affirmatively indicate your acceptance of this agreement.